Job Title: Student Information System Support Specialist
Reports To: Director of Student Information
Job Summary: The job of Student Information System Support Specialist is done for the purpose of working cooperatively to research, analyze, extract, and report information that meets and satisfies the recordkeeping needs of schools, the district, and the Oregon Department of Education. The Student Information System Support Specialist provides support and training for the end users of student information and demographic data; maintains, manages, and coordinates with various departments to maintain student data systems and data integrity; develops new reports, queries, and/or scripts; serves as liaison between the end user and the district office; and supports the data entry needs for multiple reports to state and federal agencies requiring student data.
Essential Functions - May include, but are not limited to, the following:
Identifies, diagnoses, and resolves problems for users of the Reynolds Student Information System (currently Synergy) including all additional applications such as Special Education, Mobile Applications, and Instructional Applications.
Monitors, identifies, and prioritizes Information System questions submitted within the IT ticketing system.
Provides one-on-one end-user Information System problem resolution over the phone, e-mail, or remotely as needed.
Responds to basic, non-complex problems, referring more complex problems to appropriate higher level internal personnel and/or to the Cascade Technology Alliance helpdesk.
Attends data system meetings when required at local Educational Service Districts.
Creates Information System reference materials (e.g., “go-by’s”, quick reference guides, and protocols) for dissemination to end-users including, but not limited to, Registrars, Secretaries and Teachers.
Assists with maintaining student information system data integrity by running reports to identify potential errors.
Assists with system maintenance by running regular system processes daily, weekly, or monthly, as needed. Maintains and adheres to the schedule for these system responsibilities.
Performs basic system setup for schools before the start of the new school year. Assists district staff to facilitate the Year End Transition.
Provides set up assistance for new features within the system including the testing of these features prior to adoption in the live environment.
Performs organization, monitoring, processing, and management of inter/intra district transfers.
Assists in the delivery of Student Information System training to new employees and existing employees including, but not limited to, professional development for large group, small group, and drop-in settings.
Assists district staff on-site with detailed problems as needed.
Tests newly created reports and posts to the appropriate place within the Information System for end-users.
Performs basic data queries and responds to K-12 data inquiries from staff.
Grants Information System access to end-users with the appropriate level of system security. Resets passwords as needed.
Maintains the integrity of student attendance and enrollment data in coordination with the Student Information Data Analyst and district administrators for the purpose of ensuring compliance with state attendance and enrollment regulations and record keeping.
Stays current on state and federal student data reporting requirements for the purpose of ensuring accurate and compliant data submission.
Adheres to information security policies and regulations (FERPA, COTA, HIPAA, etc).
Maintains integrity of confidential information relating to students, staff, or district patrons.
Additional Functions
Assists in management of SIS data from multiple sources including internal, external, and third-party data, when necessary.
Assist in development and training of mobile applications related to SIS system.
May assist management of user accounts and access privileges for the student information system for the purpose of providing data security.
Supports the development of queries for the purpose of providing specific student data.
Supports the development of mail merge documentation in SIS systems.
Other Job Functions
Performs other related duties as assigned.
Demonstrates professionalism and appropriate judgment in behavior, speech, and dress in a neat, clean, and appropriate professional manner for the assignment and work setting.
Maintains regular and consistent attendance and punctuality.
Confers regularly with immediate supervisor, or designee, and works under the direction of licensed staff.
Follows all district policies, work procedures, and reasonable requests by proper authority.
Qualifications:
Experience Required: A minimum of two years’ experience supporting users on data systems; extensive experience using Microsoft Office Excel, and familiarity working with large-scale datasets; experience with Microsoft Office Power Point or other presentation software; experience working in a team-oriented, collaborative environment.
Skills, Knowledge and/or Abilities Required:
Skills to; provide clear and concise written documentation; analyze and problem-solve complex issues; provide exceptional customer service.
Knowledge of: K-12 school business processes and student information management functions including district, state, and federal reporting.
Abilities to; maintain concentration for extended periods; produce